Tripwire Customer Center

Contact Support

Please visit Tripwire’s Support Policy to understand Tripwire’s Support Services and Product Discontinuation Policies.

In order to email Tripwire Support, customers must have a current Tripwire Support Plan or be registered as an Evaluation License holder or Partner. Customers are also required to register in our Tripwire customer center to send and receive support emails.

North America

Contact Numbers

US And Canada

Service Hours M-F

Eastern
9:00 AM - 9:00 PM
Central
8:00 AM - 8:00 PM
Pacific
6:00 AM - 6:00 PM

Holidays Observed

2018
Jan 1, Feb 19, May 28, Jul 4, Sept 3, Nov 22-23, Dec 24-25

Europe, Middle East And Africa (EMEA)

Contact Numbers

UK, France, Germany, Benelux and Nordics
Austria
Saudi Arabia

Service Hours M-F

London
8:00 AM - 8:00 PM
Amsterdam, Berlin, Copenhagen
9:00 AM - 9:00 PM
Vienna
9:00 AM - 9:00 PM
Riyadh
11:00 AM - 11:00 PM

Holidays Observed

2018
Jan 1, Mar 30, Apr 2, May 7, May 28, Aug 27, Dec 25-26

Asia Pacific (APAC)

Contact Numbers

Australia
1.800.193.879 (Toll Free)
New Zealand
0800.003357 (Toll Free)
Singapore
+65.31580300 (Toll Free)
Maylasia
1.800.815.311 (Toll Free)
Hong Kong
+852.58081320 (Toll Free)

Service Hours M-F

Sydney
9:00 AM - 6:00 PM
Auckland
11:00 AM - 8:00 PM
Singapore
7:00 AM - 4:00 PM
Kuala Lumpur
7:00 AM - 4:00 PM
Hong Kong
7:00 AM - 4:00 PM

Holidays Observed

2018
APAC
Jan 1, Jan 26, Mar 30, Apr 2, Apr 25, Jun 11, Dec 25-26
Japan
Jan 1, Jan 8, Feb 12, Mar 21, Apr 30, May 4-5, Jul 16, Sep 17, Sep 24, Oct 8, Nov 3, Nov 23, Dec 24